Privacy Policy

Last updated: September 8, 2026

This Privacy Policy explains how VEIRO LLC, operating under the Wayro brand (“Wayro”, “we”, “us”, or “our”), collects, uses, shares, and protects personal information when you use our website, mobile application, and services.

1. Information We Collect

Depending on how you use Wayro, we may collect:

  • Account information, including your name, email address, and account identifier.

  • Purchase and transaction information.

  • Information about eSIMs and plans purchased or used.

  • Device, operating system, application, IP address, and technical information.

  • Usage and analytics information about how you interact with Wayro.

  • Customer support communications and information you provide when requesting assistance.

  • Precise or approximate location information where you grant the relevant permission.

  • Information associated with participation in Wayro Rewards, referrals, cashback, promotions, or Credits.

Payment card details may be processed directly by our payment providers. Wayro does not necessarily receive or store your complete payment card information.

2. How We Use Your Information

We may use personal information to:

  • Create and manage your Wayro account.

  • Process purchases and transactions.

  • Deliver, activate, and manage eSIM services.

  • Provide customer support and troubleshoot technical issues.

  • Operate Wayro Rewards and promotional programs.

  • Maintain security and prevent fraud or abuse.

  • Analyze and improve our services, application, and website.

  • Communicate important service, account, or transaction information.

  • Comply with legal and regulatory obligations.

Where required by applicable law, we process personal information on an appropriate legal basis, including performance of a contract, legitimate interests, compliance with legal obligations, or your consent.

3. Location Information

If you grant location permission, Wayro may process location information to provide relevant functionality, improve your experience, recommend appropriate services, or support connectivity features.

You can manage location permissions through your device settings.

4. How We Share Information

Wayro does not sell your personal information.

We may share information where reasonably necessary with trusted service providers, including:

  • Telecommunications and connectivity providers.

  • Payment processors.

  • Cloud hosting and infrastructure providers.

  • Analytics and performance providers.

  • Customer support providers.

  • Security and fraud-prevention providers.

We may also disclose information where required by law, regulation, legal process, or a valid request from an authorized public authority.

Service providers may only process information as permitted for the services they provide to us and subject to applicable contractual and legal requirements.

5. International Data Transfers

Because Wayro provides international connectivity services and works with service providers in different countries, personal information may be processed outside your country of residence.

Where required, Wayro uses appropriate safeguards for international transfers of personal information in accordance with applicable data protection laws.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal, accounting, or regulatory requirements.

7. Security

Wayro uses reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No electronic system or method of transmission can be guaranteed to be completely secure.

8. Your Rights

Depending on applicable law and your location, you may have rights relating to your personal information, including the right to request access, correction, deletion, restriction, portability, or objection to certain processing.

Where processing is based on consent, you may withdraw that consent where applicable.

To exercise a privacy right, contact Wayro Support. We may need to verify your identity before processing certain requests.

9. Cookies and Similar Technologies

Our website and services may use cookies and similar technologies for essential functionality, security, preferences, analytics, and performance.

Where required by applicable law, non-essential cookies or similar technologies will be used based on your choices or consent.

Further information is available in our Cookie Policy.

10. Children’s Privacy

Wayro services are not intended for children who are unable under applicable law to consent to the processing of their personal information or enter into the relevant agreement without authorization from a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, technology, business operations, or legal requirements.

The current version and its last updated date will always be available through Wayro.

12. Contact

For questions or requests concerning this Privacy Policy or your personal information, contact Wayro Support through the Wayro app or our official website.