Privacy Policy & Terms of Use

Welcome to Wayro. By creating an account, purchasing an eSIM, or using our services, you agree to these Terms of Use and our Privacy Policy.

 

Wayro provides digital eSIM services that allow travelers to access mobile data in supported destinations worldwide. Network availability, coverage, speeds, and service quality depend on local mobile operators and may vary by destination.

 

To provide our services, we collect and process certain personal information, including your name, email address, account identifier, purchase history, customer support communications, device and app usage information, and, where you grant permission, your precise location. This information is used to create and manage your account, deliver purchased eSIMs, process transactions, provide customer support, improve our services, maintain security, and analyze app performance.

 

Wayro does not sell your personal information to third parties. We may use trusted third-party service providers to process payments, provide analytics, deliver customer support, and operate our infrastructure on our behalf. These providers may only process your information as necessary to provide their services.

 

We use analytics to better understand how users interact with the app and to improve its performance and functionality. We do not use your personal information for cross-app or third-party advertising tracking.

 

You are responsible for maintaining the confidentiality of your account credentials and ensuring that the information you provide remains accurate and up to date. Any unauthorized access or suspected misuse of your account should be reported to Wayro immediately.

 

All purchases are subject to our Refund Policy.

 

Wayro may update these Terms or this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations. Continued use of the service after such updates constitutes acceptance of the revised terms.

 

If you have any questions regarding these Terms, our Privacy Policy, or your personal data, please contact Wayro Support through the app or via our official website.