Last updated: September 8, 2026

Wayro aims to provide reliable and seamless connectivity. If something goes wrong with your purchase or service, you may be eligible for a refund under the conditions below.

1. Unused Plans

You may request a full refund within 30 days of purchase if the applicable plan has not been activated and no data has been consumed.

2. Technical Issues

If your plan has been activated but cannot be used due to a technical issue attributable to Wayro or the service supplied through Wayro, please contact Wayro Support as soon as reasonably possible and allow us a reasonable opportunity to investigate and troubleshoot the issue.

Depending on the circumstances, including any data already consumed, Wayro may provide a replacement, partial refund, full refund, or Wayro Credits.

3. When Refunds Are Generally Not Available

Refunds are generally not available where:

• Your device does not support eSIM technology or is carrier/network locked.

• The eSIM was incorrectly installed, configured, disabled, or deleted by the user.

• The wrong destination or plan was purchased by the user after the relevant information was clearly presented before purchase.

• The plan has expired.

• The plan has been substantially or fully consumed.

• The issue results from circumstances outside Wayro’s reasonable control, including local network outages or coverage limitations.

• You fail to provide information reasonably required to investigate or troubleshoot the issue.

4. Refund Requests

Refund requests must be submitted through Wayro Support.

We may request information reasonably necessary to investigate the request, including device details, screenshots, error messages, network settings, or other technical information.

Each eligible request is assessed based on the circumstances of the purchase and service issue.

5. Refund Processing

Approved monetary refunds will normally be returned to the original payment method.

Wayro will initiate an approved refund within a reasonable processing period. The time required for funds to appear in your account may vary depending on your bank, card issuer, payment provider, and payment method.

Where a purchase was made partly using Wayro Credits, the applicable Credits may be returned to your Wayro account instead of being paid in cash.

Any cashback, promotional Credits, referral rewards, or other benefits earned as a result of a refunded or reversed purchase may be cancelled or deducted.

6. Abuse and Fraud

Wayro reserves the right to reject fraudulent, abusive, manipulated, or duplicate refund requests and to take appropriate action where our services, promotions, or refund process are misused.

7. Consumer Rights

Nothing in this Refund Policy limits any refund, remedy, or consumer right that cannot legally be excluded or limited under applicable law.

8. Contact

For refund assistance, contact Wayro Support through the Wayro app or our official website.